Jay's House Inc Mouse Pad

RETURN & REFUND POLICY

Effective as of: April 11, 2024

 

 

 

1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at www.jayshouseinc.org/returns&refunds to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange.

 

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

 

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Used Items, Items without receiptand Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

 

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

 

 

If you have any questions about this return policy, please contact us at Phone, email, website.

 

IN-STORE RETURN POLICY

Effective as of: April 11 2024

 

 

 

 

1. RETURNS & EXCHANGES. For items purchased in-store, returns and exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.

 

2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Used Items, Items without receiptand Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

 

4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

SHIPPING POLICY

  

This Shipping Policy is for Jay's House Inc and was last updated on 04/11/2024.

 

1. SHIPPING AND DELIVERY OPTIONS

 

Domestic Shipping:

Standard (5-8 Business Days): $9.95

Express (3 Business Days): $25

 

2. PROCESSING TIME

 

Orders are processed within 8 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

 

3. CANCELLATIONS

 

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

 

4. RETURNS

 

Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit www.jayshouseinc.org/returns&refunds.

 

5. DELAYED ORDERS

 

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 

6. DAMAGED ORDERS

 

Jay's House Inc is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

7. SHIPPING RESTRICTIONS

 

- Orders cannot be shipped to P.O. boxes. 

 

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

 

8. CONTACT

 

For questions about this shipping policy, contact: 

Phone: (302)622-2623

Email: info@jayshouseinc.org